Refund & Return Policy

Last Updated: October 4, 2026

We want you to love your shirt—not have it quietly judging you from the back of your closet.

Because The Vinyl Tee Co. is a small business and many of our products are hand-pressed, made in limited quantities, or created specifically for a customer, the following return and refund policy applies.

Standard Apparel & Merchandise

Eligible non-custom items may be returned within 30 days of delivery.

To qualify for a return, an item must be:

• Unworn

• Unwashed

• Unaltered

• Free from stains, odors, pet hair, deodorant, makeup, or other signs of wear

• In its original condition

Proof of purchase may be required.

Please contact us before sending a return so we can provide return instructions. Items sent back without contacting us first may not be accepted.

Children's Apparel

Children's apparel is subject to the same return requirements as other standard apparel unless the item is custom or personalized.

For hygiene and product-condition reasons, children's apparel must be unworn, unwashed, unaltered, and in original condition to qualify for a standard return.

Parents and guardians are responsible for reviewing product descriptions and available sizing information before purchasing.

Original Shipping Charges

Original shipping charges are non-refundable unless the return is the result of an error by The Vinyl Tee Co. or otherwise required by law.

Customers are generally responsible for return shipping costs for standard returns.

Custom & Personalized Products

Because custom and personalized products are created specifically for you, all custom and personalized product sales are final once production has begun, except where otherwise required by law.

Custom items generally cannot be returned, exchanged, or refunded because of:

• A change of mind

• Incorrect information supplied by the customer

• An approved design that the customer later decides they do not want

• Incorrect sizing selected by the customer

• Minor differences between colors displayed on a screen and the finished physical product

If we made an error in producing your approved custom order, please contact us so we can make it right.

Custom Design Services

Design work requires time and creative labor regardless of whether the customer ultimately uses the completed design.

Fees paid for custom design work are therefore non-refundable once design work has begun, except where required by law or expressly agreed otherwise in writing.

Customers are responsible for carefully reviewing spelling, wording, dates, colors, placement, and other design details before approving a final design.

Once final approval is provided, the customer assumes responsibility for approved content and details.

Jammin' Salmon Collection Packaging

Certain Jammin' Salmon products include specialty album-style packaging intended to be part of the product experience.

Minor variations, folds, bends, printing differences, or other small imperfections that do not materially affect the product are not considered defects.

If specialty packaging arrives substantially damaged, please contact us promptly and provide photographs of the packaging and shipping materials so we can evaluate the issue.

Damaged, Defective, or Incorrect Orders

If we sent the wrong item or your product arrives materially damaged or defective, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue, when applicable

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

Normal variations inherent in garments, printing, pressing, color reproduction, manufacturing, or handmade production are not necessarily defects.

Sizing

Customers are responsible for reviewing available sizing information before ordering.

Because sizing can vary between brands, garment styles, youth sizes, adult sizes, and manufacturers, a product not fitting as expected does not constitute a product defect.

Eligible non-custom apparel may still be returned according to the standard return requirements above.

Color & Display Differences

We make reasonable efforts to display product colors and designs accurately. However, colors may appear differently depending on monitors, phones, display settings, lighting, garment material, and manufacturing or printing processes.

Minor color variations between a website image and the physical product are not considered defects.

Lost, Stolen, or Misdelivered Packages

The Vinyl Tee Co. is not responsible for packages that are stolen after confirmed delivery or for orders delivered to an incorrect address supplied by the customer, except to the extent responsibility cannot legally be excluded.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is lost while in the carrier's possession, please contact us and we will assist with available carrier procedures where reasonably possible.

Refused & Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, or another circumstance outside our control may require additional shipping charges before being resent.

Original shipping charges are generally non-refundable.

Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times after we issue a refund depend on your bank, card issuer, or payment provider and are outside our control.

Order Cancellations

Because we work to get orders moving quickly, cancellations are not guaranteed.

If you need to cancel an order, contact us as soon as possible. Once an order has entered production, been customized, or shipped, cancellation may no longer be possible.

Abuse of the Return Policy

The Vinyl Tee Co. reserves the right, to the extent permitted by law, to refuse returns associated with suspected fraud, return abuse, altered merchandise, repeated misuse of this policy, or products that do not meet the return requirements stated above.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Questions or Return Requests

Please use the Contact page on our website before returning an item.

We'll do our best to make legitimate order problems right. We're a small shop, and there's a real human on the other side of your order.